Receiving a Delivery Box

Modified on Thu, 9 Jan at 11:12 AM

To access a received Delivery Box, you must have a Mnemonica account. Learn here how to register your personal account. Receiving a Box implies being part of the related Project.

Once you have registered your account you automatically become part of the Project related to the received Box, so you can access the Box itself and download the attached files.

Finding your Box

Follow these steps to get to the received Box.

Log into your Mnemonica account
Check your main dashboard's Incoming Boxes panel and locate the Box Received notification, or click on the bell icon on the right of your top bar
Click the notification, and you'll get redirected to the received Box

Otherwise, you can manually reach the Box:

Enter the Project related to the received Box
Click the Delivery Box icon on the footer
In the Delivery Boxes page, select the INCOMING tab on the top left
Select the desired Box from the list

Downloading your Box

Select a Box from the list on the left side of the page to open the detail panel. There, you can find the list of attached files, which you can download one by one by clicking on the options button at the right end of each file and choosing Download from the menu.

One-click download

If you have installed Mnemonica Gate, you can download all the content with one click by choosing Download Box from the Box menu or dragging the box to the bottom of the page and using the related quick actions that will appear.

Illegal characters

Depending on your operating system, it's a best practice to avoid some special characters in your Box and file naming. When working on Microsoft Windows OS, illegal characters can cause a lack of download if present in the Box name.

In any case, whatever your operating system, do not use the following characters when naming Boxes.

;
:
/
\
?
"

IMPORTANT: In Mnemonica, any Box has an expiration date. Be sure to download the Box before it expires. An expired Box automatically disappears from the list. The history tab contains a log of all your received and sent Boxes.

PLEASE NOTE: In the Mnemonica Mobile App, the Boxes you received are read-only; you cannot download their content on a mobile device.